The final photo is the reply I received on May 13th after calling, leaving a voicemail, and then another message via form on Utopia's website. The first photo is what I'd requested and had to get done at a different salon after being provided absolutely unacceptable quality and customer service at **********************. I've attached photos below of the service I requested at the time of booking the appointment compared to the service I received. If I could rate this experience as a zero, I would. Ive also sent a review, sent an email, and called the salon within a week of receiving this service to get in touch with a manager, express my frustration, and request a refundall of which have yet to be acknowledged. I even had to book a manicure at a different salon to fix the one I received here.
The manicure I ended up with was poorly shaped, had uneven edges, and angled too far upward, and cost me $50. I even acknowledged that there may have been a misunderstanding on my part, but I was made to feel so uncomfortable and unwelcome that I considered just walking out and cancelling the service entirely. When I stopped her, I received an aggressive reply, and then she argued that shed already told me she didnt have time to provide the service Id asked for. She even went so far as to try and provide a lesser service without asking me if thats what I wanted. Rather than doing some simple problem solving, her nail tech (who did not have an upcoming appointment) started her manicure right away, and my nail tech informed me upon arrival thatbecause I was running lateI couldnt get the manicure Id scheduled and asked for. I was running about 10 minutes late due to construction traffic, but asked my sister (who arrived 5 minutes early) to let the front desk know Id be there shortly. The team includes Medical Estheticians, Laser Technicians, Nail Technicians, Make-up Artists, Spa Coordinators, Registered Massage Therapists and Registered Nurse and Physician for Cosmetic Injections.My sister and I booked a manicure at Utopia ********** 2 on Monday May 9th, 2022 to prepare for my maternity photo shoot and celebrate being 8 months pregnant. The passion and knowledge provided by this team helps to ensure that each guest is receiving individualized care, so that every experience is enhanced and every need is met. The team at Utopia Spa & boutique is comprised of expertly trained and educated professionals who are attentive to the needs of each guest.
#Utopia nail salon near me skin#
Utopia Spa & boutique offers the most advanced laser technology to provide various skin revitalizing treatments with the highest degree of precision. Our service menu is extensive, from manicures, pedicures, eyebrows and waxing, along with facials, RMT massages, body treatments and mud wraps. The services and products allows for that perfect escape for the mind, body, and soul to recovery from the daily stresses of day-to-day living and leave feeling rejuvenated.įrom the moment you walk through our front doors, our staff go above and beyond to welcome you and make sure your stay with us is exceptional. Guests will find the serene, clean, and relaxing environment an ideal spot to getaway and embrace a moment to be good to one’s self and be pampered. Since established in 2009, the focus of the spa is to be a place where self-care and well-being is a top priority.
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